This Privacy Policy explains how Cycle Haven processes personal data when you use our website or request bicycle servicing and repairs. It applies to enquiries, bookings, workshop intake, inspection, repair, collection, and related communications.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer required. In some cases, we may need to keep limited records for legal, accounting, or service-related reasons.
To make a privacy request, provide enough information for us to verify your identity and locate the relevant records. We may ask for clarification before responding, and we may decline or limit a request where the law allows.
We retain personal data for the period needed to manage enquiries, complete services, maintain business records, resolve disputes, and meet legal, accounting, or operational requirements. When data is no longer needed, we delete it or de-identify it where appropriate.
When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
We may collect contact details, service request information, bicycle and repair details, appointment preferences, payment-related records, and communications sent through the contact form, email, phone, or in person. We may also collect technical data such as device and browser information, log data, and basic usage information when the website is used.
We collect personal data from service inquiries, bicycle intake, inspection and repair discussions, quote approval, collection arrangements, and follow-up communications. We may also receive information from payment processing, delivery or parts coordination where relevant, and from automated website functions such as cookies and server logs.
The website may use essential cookies to support security and core functions, and functional or preference cookies to remember basic settings. We may also use limited analytics cookies to understand site performance and improve usability. Cookies are not used to collect more information than is reasonably needed for these purposes.
Users may manage cookies through their browser settings and, where available, through site controls. Disabling some cookies may affect form functions, session handling, or other parts of the website, but it should not prevent general browsing.
We process personal data to respond to enquiries, schedule appointments, assess bicycle condition, prepare quotes after inspection, carry out repairs and adjustments, confirm compatibility of replacement components, coordinate parts and collection, issue service summaries, manage payments, maintain records, improve website performance, and meet legal or operational obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, and related workshop operations. Where parts or external services are involved, we may share only the information needed to complete the requested work or coordinate the service.
We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information to establish, exercise, or defend legal claims when necessary.
